HAVE FUN EVENTS — TERMS & CONDITIONS

1. Eligibility & Authority to Contract

By placing an order, you represent that you are at least 18 years of age and have the legal authority to enter into this agreement, whether on your own behalf or on behalf of an organization you represent.

2. Payment Terms

• Quotes and Invoices: All quotes and invoices are valid for 48 hours. If a deposit is not received within this timeframe, the quote or invoice may be canceled and the items will no longer be held for your reservation.
• Deposit: A 50% deposit is the minimum required to secure your booking. You are welcome to pay in full at booking. Orders without a deposit are not reserved.
• Balance: The remaining balance must be received and cleared no later than 3 business days before the scheduled delivery or will-call date. If that date falls on a weekend or holiday, the balance is due on the prior business day.
• Short-Notice Bookings: Bookings made less than 3 business days before the delivery or will-call date require payment in full at the time of booking, and may incur a rush fee starting at $75, disclosed and agreed to before booking is confirmed.
• Cleared Funds: All bookings, deliveries, and will-call releases are confirmed only upon receipt of cleared funds. Equipment does not leave our warehouse against pending, scheduled, or uncleared payments.
• Returned Payments: A dishonored check or reversed ACH transfer incurs a service charge of $25 for the first instance and $35 for each subsequent instance from the same customer, consistent with California Civil Code Section 1719. The balance must be re-paid by cleared funds before service.

3. Accepted Forms of Payment

• Accepted Methods: Credit/Debit Cards, ACH/Bank Transfer, Venmo, PayPal, Zelle, or Cash. Checks are accepted only if received at least 5 business days before delivery and cleared before release of equipment.
• Payment Method Pricing: Cash is accepted at the listed price, with no discount or added amount. We offer a discount off the listed price for payments made by ACH or Zelle, which carry no cost to us to accept. Credit and debit card payments, and wire transfers, include a 4% amount added to the listed price, reflecting our actual cost to accept that payment method, disclosed to you prior to checkout and never added afterward. This amount is non-refundable and non-creditable once processed, consistent with the refund and credit terms in Section 8.

4. Delivery & Pickup Policy

• Minimum Order Requirement: A minimum order of $200 (before delivery fees and any card-payment amount) is required for all orders, including delivery and will call (warehouse pickup). Orders delivered beyond our standard service area are subject to higher minimums, quoted in advance.
• Standard Delivery and Pickup (SDP): Delivery and pickup fees are determined by distance from our warehouse, estimated travel time, route conditions, order size, and any applicable access or complexity requirements. Delivery fees are always clearly stated on your quote or invoice prior to booking. By confirming your order, you agree to the delivery fee as quoted.
• Delivery Timeline: Standard deliveries are scheduled between 7 AM and 3 PM on the event day or 1–2 days before, depending on workload; on the event day itself, delivery is sometimes scheduled early in that window. Final timing is determined by our workload and scheduling and is communicated through the delivery notifications below. Pickups generally occur the day after the event or 1–2 days after, unless otherwise specified.
• Priority / Specific-Time Service: Guaranteed delivery or pickup windows are available as a premium service, quoted at booking based on the requested window, route, and schedule. After-hours pickup (6–9 PM): $120. Late-night pickup (after 9 PM): $240.
• Delivery Notifications: Customers receive a delivery window notification 1–2 days prior and an ETA at least 1 hour before delivery.
• Delivery Access & Placement: We deliver to easily accessible locations within 25 feet of the truck, at ground level, using dollies. An Extra Labor Fee of $75 applies for stairs or elevators, long-distance unloading (over 25 feet), manual carrying where access is unsuitable for dollies, or challenging terrain (mud, sand, uneven surfaces, steep inclines). This fee reflects the additional labor time reasonably required and is disclosed before it is charged whenever the condition is known in advance.
• Undisclosed Challenges: If delivery challenges are not disclosed during booking and are discovered on arrival: (1) a $150 fee applies on-site, reflecting the additional crew time and equipment required; (2) if delivery is unsafe or impractical without preparation, we reserve the right to decline delivery of the affected items, in which case amounts paid for those items are treated as a cancellation under Section 8.
• Setup & Takedown: Not included by default. Fees vary by load size and complexity and must be added to the invoice in advance. Customers must provide a setup layout in advance or have someone present at delivery to direct placement. Re-arrangement beyond the initial setup incurs a flat $50 per instance.
• Unused Items: If the customer instructs us not to unload certain items at delivery, we will comply, but no refund or credit is issued for those items, as the items were reserved, held out of inventory, and made available for that date.

5. Rental Period & Extended Use

• Standard Rental Period: The rental period is the event window stated on your quote or invoice, including the scheduled delivery/will-call and pickup/return dates.
• Extended Use: Multi-day or extended-use rentals must be arranged in advance and are quoted as a line item. The quoted rate covers only the window stated on the invoice.
• Late Returns / Holdover: Items kept past the scheduled return or pickup date are billed at $100 per day (or the extended-use rate stated on your invoice) for up to 7 days, reflecting the rental value of the item for each additional day it remains unavailable to us. Items not returned within 7 days of the scheduled return date are billed at full replacement cost per Section 10.

6. Will Call (Warehouse Pickup) & Vendor Sub-Rentals

• Release: Will-call orders are released only to the booking name (or a representative designated by the customer in writing) with valid photo ID, and only after payment has cleared in full.
• Transport: The customer is responsible for providing a suitable vehicle and for properly securing the load. Damage occurring in transit, on site, or while in the customer's custody is the customer's responsibility, subject to Section 9.
• Counts & Condition: Equipment is counted and inspected at pickup and again at return, with both parties given a reasonable opportunity to observe the count and condition. The counts and condition recorded at pickup are binding absent a documented objection raised at the time. Missing or damaged pieces at return are billed at full replacement cost per Section 10.
• Late Returns: Governed by Section 5.

7. Reservation Updates & Changes

• Additions: Subject to availability. We ask that additions be requested at least 5 days before the event; later requests may still be accommodated at our discretion, depending on availability and workload.
• Reductions: Allowed up to 21 days before the event, up to a maximum of 20% of the total order. Reductions beyond this threshold, or requested within 21 days, incur a charge of 50% of the removed items' value, reflecting that the items remained held out of inventory and unavailable for other bookings on that date.
• Date Changes: One date change is allowed at no cost if requested at least 21 days before the event, subject to availability. Date changes requested within 21 days are subject to availability and may incur fees; if the new date cannot be accommodated, the request is treated under Section 8.

8. Cancellations & Event Credit

• No Cash Refunds: In place of cash refunds, cancellations receive an event credit according to the schedule below, measured in days before the scheduled delivery or will-call date:
• 21 or more days before: 100% of amounts paid held as event credit.
• 14 to 20 days before: 75% of amounts paid held as event credit.
• 7 to 13 days before: 50% of amounts paid held as event credit.
• Less than 7 days before, or no-show / refusal at delivery: no credit.
• Why This Schedule Exists: When a reservation is cancelled, the actual financial loss we incur is genuinely difficult to calculate in advance, because it depends on facts unknown at booking, including whether the specific inventory could have been rented to another customer for that date, how many other bookings were declined or not pursued because the date and equipment were held for you, and the crew and logistics time already committed. The percentages above represent our good-faith, reasonable estimate of that loss as it typically grows closer to the event date, and are not intended as, and shall not be construed as, a penalty.
• Credit Terms: Event credits are valid for 6 months from the original event date, are applied toward the rental subtotal of a future booking under the same customer name, are subject to availability, have no cash value, and are not transferable. Any card-payment amount described in Section 3 is excluded from credit, as it reflects a cost already incurred by us at the time of payment.

9. Inspection & Liability

Customers are responsible for inspecting rental items upon delivery or pickup and notifying us of any visible defect before use. Once accepted, and except as caused by our own negligence in the condition or preparation of the items prior to delivery, the customer assumes responsibility for the condition and safe use of the items during the rental period.

10. Damage, Loss & Theft

• Customers are liable for damage, loss, or theft of items from the time of delivery or will-call release until pickup or return, except to the extent caused by our own negligence.
• Replacement Costs: Lost or damaged items are charged at full replacement value, including shipping, reflecting our actual cost to replace the item. A replacement-value schedule is available on request and is provided at pickup for will-call orders.
• Unreturned Items: Items not returned within 7 days of the scheduled return are billed at full replacement cost.
• Weather-Related Damage: Consistent with the general liability rule above, the customer remains liable for damage, loss, or destruction of items caused by wind, storm, or other weather conditions while the items are in the customer's custody or at the event site, in the same manner as any other cause of damage — except to the extent caused by our own negligence in the installation or preparation of the items. This does not affect any credit owed under Section 12 if we decide before delivery not to proceed with an installation for safety reasons.

11. Cleanup & Preparation for Pickup

• Return Location: All rental items must be placed at the exact drop-off location where delivered, stacked and arranged as delivered.
• Stacking: Tables and chairs must be folded and stacked as delivered. Chiavari/Cross Back chairs: cushions removed, bagged, and dust covers replaced before stacking six high.
• Linens: No wax, gum, wine stains, tape, debris, or trash. Wet linens must be air-dried completely before bagging to avoid mold or damage. Additional cleaning fees, reflecting our actual cleaning cost, apply for linens returned in unacceptable condition.
• Dishware & Serveware: Plates, glassware, flatware, and similar serveware must be returned free of food debris and rinsed. Items returned with food residue may incur an additional cleaning fee, reflecting our actual cleaning cost.
• Retrieval Fee: If items are not returned to the original drop-off location or are not properly stacked and organized, a $75 fee applies, reflecting the extra time and labor required.

12. Weather, Safety & Force Majeure

• Safety First: Outdoor installations (including tents, canopies, and drape structures) are subject to safe conditions. We reserve the right to delay, modify, or decline an installation when wind, weather, or site conditions make it unsafe. If we determine before delivery that weather or site conditions make delivery or installation of an item unsafe, we will offer to reschedule that item at no charge, subject to availability; if rescheduling is not possible or not wanted, amounts paid for that item are held as a 100% event credit under Section 8, regardless of how close to the event date our decision is made. This is separate from a decline or modification due to a site condition the customer did not disclose in advance, which is governed by Section 4.
• Weather After Delivery: Once equipment has been delivered or released in good condition, subsequent weather interruptions to the event itself do not entitle the customer to a refund or credit.
• Force Majeure: If an event cannot proceed due to causes beyond both parties' reasonable control — including natural disaster, government order, venue closure not caused by the customer, or a public health emergency or pandemic — amounts paid are held as a 100% event credit under the terms of Section 8, regardless of how close to the event date the cancellation occurs. Force majeure requires that holding the event is rendered objectively impossible or unlawful by the triggering event, not merely more difficult, costly, or personally inconvenient. We may request reasonable documentation, such as a government order, evacuation notice, or the venue's own cancellation notice, before granting force majeure credit. Personal circumstances, including illness, family emergencies, or a change of plans, are governed by the cancellation schedule in Section 8, not this section.

13. Warranty Disclaimer & Assumption of Risk

Rental items are provided without warranty of any kind, express or implied, including any warranty of merchantability or fitness for a particular purpose, except as prohibited by law. The customer assumes the risk of injury, damage, or loss arising from the ordinary use of rented items, except to the extent caused by our negligence, gross negligence, or willful misconduct, or by a defect in the item that existed at the time of delivery and that we knew or reasonably should have known about.

14. Limitation of Liability

To the fullest extent permitted by law, and except for liability arising from our gross negligence, willful misconduct, fraud, or violation of law, our total liability to you for any claim arising out of or relating to your rental shall not exceed the total amount paid by you for the rental giving rise to the claim. Nothing in these Terms limits any liability that cannot be limited or excluded under California law, including under California Civil Code Section 1668.

15. Billing Questions & Dispute Resolution

Customers are encouraged to resolve billing concerns by contacting us directly before initiating a payment dispute or chargeback. You agree to contact Have Fun Events regarding any billing concern before initiating a dispute or chargeback, and you acknowledge that we retain and may submit booking documentation (accepted terms, communications, and delivery or pickup records) in response to any dispute. This section does not limit any right you have to dispute a charge with your card issuer or bank under applicable law. Any dispute arising under these Terms shall be governed by the laws of the State of California, without regard to its conflict-of-laws principles, and Los Angeles County shall be the venue for any such dispute not otherwise required to be brought elsewhere by law.

16. Insurance Requirements

Customers may be required to provide proof of insurance for high-value rentals or large-scale events. Certificates of insurance and additional-insured endorsements for venues are available on request and may require advance notice.

17. Condition of Rental Items

Rental items are used equipment: they are inspected and maintained between rentals, but are not new, and may show ordinary signs of prior use. Natural-material items — including farm tables, wood cross-back or wood folding chairs, and similar pieces — may feature natural imperfections such as knots, holes, sap, or grain variation, which add to their character. These variations, and ordinary signs of wear consistent with used rental equipment generally, do not affect functionality and are not grounds for refunds, credits, or replacements, unless the item's condition materially prevents its intended use.

18. Privacy

Any personal information collected will be used solely for fulfilling your rental agreement and will not be shared without consent, except as required to provide the service (for example, with delivery personnel) or as required by law. SMS consent and phone numbers collected through our website forms are never sold, rented, or shared with third parties for marketing purposes.

19. SMS Messaging Terms

Have Fun Events uses SMS to send rental quotes, booking confirmations, delivery windows, and event-related updates. By providing your mobile number through our website form, you consent to receive these transactional messages. Message frequency varies; message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. SMS consent is never shared with third parties for marketing purposes. Our services are intended for individuals 18 years of age and older. Carriers are not liable for delayed or undelivered messages.

20. Electronic Signatures & Acceptance

You agree that your electronic signature, typed name, or click-to-accept action on any quote, estimate, or proposal has the same legal effect as a handwritten signature, and that these Terms may be presented and accepted electronically, consistent with the federal Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and California's Uniform Electronic Transactions Act (California Civil Code Section 1633.1 et seq.). For online bookings where no separate signature step is presented, acceptance of these Terms is assumed upon payment or confirmation of the order.

21. Severability & Entire Agreement

If any provision of these Terms is found invalid or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect. These Terms, together with the applicable quote, estimate, proposal, or invoice, constitute the entire agreement between the customer and Have Fun Events regarding the rental, and supersede any prior or contemporaneous oral or written communications on the same subject. These Terms may only be modified in writing signed or electronically accepted by both parties.